Buyer can cancel the order when:
- Immediately after placing the order. If you change your mind or made a mistake, you can cancel the order within 1-2 minutes after placing the order.
- Seller does not send/ship your item within “Seller sells in” promised day(s) + 12 hrs grace period. This situation does not apply for Auto Delivery or Bot Delivery.
If you believe that the Seller still hasn't shipped the item out after marking it as "Shipped", you will have the option to dispute to halt the transaction, and our Support team can assist you with the cancellation. See how to open a dispute.
For physical item, please note that if the seller creates a Shipping Label, then the counter restarts, and you will have to wait an extra 1 day from this action.
When an order is cancelled due to seller failing to send/ship the item, the Seller automatically gets a "Poor" rating. The Buyer is not rated in a cancellation.