You can cancel your order when:
- Immediately after placing the order. If you change your mind or made a mistake, you can cancel the order within 1-2 minutes while it is processing.
- Seller does not send/ship your item within “Seller sells in” promised day(s) + 12 hrs grace period. This situation does not apply for Auto Delivery or Bot Delivery items.
If you believe that the Seller still hasn't shipped the item after marking it as "Shipped", you will have the option to dispute to halt the transaction, and our Support Team can assist you with the cancellation. See how to open a dispute for more information.
For physical items, please note that if the seller creates a Shipping Label, then the counter restarts, and you will have to wait an extra 1 day from the action described above.