I cancelled my transaction. Where's my money?

When you cancel your transaction, we will submit the cancellation immediately. Depending on the payment method you use, it could take up to 14 days to process.

This is because some issuing banks do not finalize the cancellation process until the payment authorization expires which may be up to 14 days. This time period is referred to as your bank's "authorization period". These charges usually appear on your statement as "Authorizing" or "Pending". In most cases, the original charge will be removed from your statement rather than a separate entry appearing that shows funds returning.

• If you used a credit/debit card, the funds may go back to your card or the original charge may be removed from your statement;
• If you used Alipay or WeChatPay, the fund will go back to your respective account;
• If you used Cash from your Gameflip Cash Balance (Sale Proceeds or Add Funds), it will go back to your Cash Balance immediately;
• If you used Credits from your Gameflip Credits Balance, it will go back to your Credits Balance immediately.