I cancelled my transaction. Where's my money?

All of our transactions go through either Stripe or Braintree (a PayPal company). When you cancel your transaction, Stripe and Braintree will submit the refund to your bank account immediately. If this is your first time submitting a refund through Gameflip, it could take up to 7 days to process. All future cancellations will take up to 48 hrs.

  • If you used a credit card, the charge will go back to your card
  • If you used PayPal, the charge will go back to your PayPal account
  • If you used Cash from your Gameflip Cash Balance, it will go back to your Cash Balance
  • If you used Credits from your Gameflip Credits Balance, it will go back to your Credits Balance

Please note that refunds may appear in the form of a reversal. In the case of a reversal, the original payment will drop off of your bank statement, and a separate credit is not issued.

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