Why is my listing on hold?

If your sold listing is on hold, this means that the Buyer has requested Gameflip to investigate. This can be due to, but not limited to the following reasons:

  • Item sent was defective or not as described
  • Digital code did not work or already used
  • Item was never sent or received

We recommend that you contact the Buyer to see the exact reason why they have escalated the issue, and try to resolve the situation with the Buyer.

Our team will undergo an investigation into the reason why, and may reach out to you for further information regarding the transaction to help resolve the situation. Please note that the transaction may be reversed due to the outcome of our investigation.

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