Why is my Purchase or Add Funds under review?

When you make a purchase or add funds on Gameflip, the order goes through our fraud prevention system to analyze the payment information. If our system finds any anomalies with the transaction, your order will be placed Under Review, and you will be required to either perform a payment verification or supply us with more information for us to investigate and clear the transaction.

PLEASE NOTE that canceling and re-buying will increase your review process time frame.

If further information is needed to complete our investigation, we will contact you via email which can take up to 24hrs. Please make sure that the email you have associated with your Gameflip account is accurate and verified. Please see how you can change or verify your email address.

We will ask for you to respond to the payment verification or additional information within 24hrs. If you do not reply with the appropriate information requested, we will cancel and refund your purchase.

To avoid repeated payment reviews or increase your payment limits, you need to verify your payment ownership and identity information by logging into Gameflip and go to the website verification page or you can go to the Android/iOS app and access the menu then Wallet, and then Document Verification. Your information will be encrypted and kept securely on our server.  

 

*Website document verification page when the document is approved

*App's document verification section.